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Last Updated: October 13, 2026
Haven Solutions Inc. DBA Haven Pest Solutions (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.
Contact information
We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.
Communications data
If you opt in, we collect your messaging preferences and maintain records of consent and opt out activity related to SMS and email communications.
Usage and device information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Appointment and service data
If you schedule appointments or use our services, we may collect details associated with those interactions.
We use your information to:
Facebook and Instagram lead forms: When you request a rodent inspection through a Haven Pest Solutions Facebook or Instagram ad, we collect the contact information and inquiry details you submit. Promotional SMS consent is collected separately: after entering your phone number, you may select the optional, unchecked checkbox titled “Optional promotional SMS consent” on the Privacy review screen. This authorizes automated promotional text messages from Haven Solutions Inc. DBA Haven Pest Solutions about your rodent-control inquiry, complimentary inspections, and service options. Up to 9 automated messages over 30 days; conversational frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Providing a phone number, submitting the inquiry, or agreeing to general privacy terms alone does not constitute promotional SMS consent. You may submit your inquiry without checking the SMS box. See our SMS Terms & Conditions and Facebook SMS consent details and screenshots.
Website quote forms:
Haven Solutions Inc. DBA Haven Pest Solutions collects SMS consent when you enter your phone number on our Free Quote form and actively select an optional, unchecked SMS consent box. Separate boxes let you choose service-related text messages (quote responses, appointment confirmations and reminders, and service updates) and automated marketing text messages (promotional offers and pest-control inquiry follow-ups). Providing your phone number or submitting a form by itself does not constitute SMS consent. Consent is not a condition of purchase, and you may submit the form without selecting either box.
We use your phone number and selected preferences to send only the SMS categories you consent to receive and retain records of consent and opt-out requests. Message frequency varies; rodent-inquiry follow-ups may include up to 9 automated messages over 30 days, plus conversational replies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help, or contact info@havenpestsolutions.com or (214) 888-4821. SMS participants must be 18 or older. See our Terms & Conditions for SMS program terms.
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
We do not sell your personal information. We do not share mobile phone numbers, SMS opt in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
Service providers
We may share information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and safety
We may disclose information if required by law or to protect the rights, safety, and security of Haven Solutions Inc. DBA Haven Pest Solutions, our users, or others.
Business transfers
If Haven Solutions Inc. DBA Haven Pest Solutions is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy. Text messaging originator opt-in data and consent are excluded from business transfers and all other sharing categories.
Third party sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt out
You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email opt out
You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Our services are not intended for children under 13 and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be posted with a new Last Updated date.
If you have questions about this Privacy Policy, contact:
